Returns & Exchanges
At Kuradashi, we are committed to reducing food waste while providing high-quality products. Due to the nature of our surplus inventory and food safety regulations, we generally do not accept returns unless the items are damaged or incorrect.
Inspect Your Order
Upon delivery, please immediately check your items for any signs of damage or discrepancies between the package and your order confirmation.
Contact Support
If you receive a damaged or incorrect item, email our support team within 7 days of receipt with your order number and clear photographic evidence.
Verification Process
Our quality assurance team will review your claim within 3 business days to verify the issue and ensure it meets our criteria for a refund or replacement.
Resolution
Once approved, we will issue a full refund to your original payment method or arrange for a replacement shipment at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing